PRIVACY POLICY

Introduction

Regista Football Limited ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy1 describes how we collect, use, and share your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our website (www.registafootball.com) and our services, you consent to the practices described in this policy.

 DATA CONTROLLER

Regista Football Limited is the data controller responsible for your personal data collected through our website and services. Our contact details are:

Registered Company: Regista Football Limited

Company Number: 16220214

Registered Address: [Insert Business Address]

Email: info@registafootball.com

PERSONAL DATA WE COLLECT

We collect different types of personal data depending on your interaction with us:

  • Identity Data: Includes your name, username, title, and date of birth (optional).
  • Contact Data: Includes your billing address, delivery address, email address, and telephone number.
  • Financial Data: Includes your payment card details (processed securely by our payment gateway, Stripe; we do not directly store these details).
  • Transaction Data: Includes details about purchases you have made and orders you have placed with us.
  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types2and versions, operating system and platform, and other technology on the devices you use to access our3
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us4and our third parties and your communication preferences.
  • Profile Data: Includes your username and password, purchases5or orders made by you, your interests and preferences, feedback, and survey responses.6
  • Returns and Warranty Data: Includes name and contact information, order details (purchase date, item, order number), images or videos showing product defects, and a description of the issue, collected when processing returns or warranty claims.
  • User-Generated Content: Content you may post or share on our social media channels (e.g., tagging us in photos).

HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data through various means:

  • Direct Interactions: You may provide us with your Identity, Contact, Financial, and Transaction Data when you place an order, create an account, subscribe to our newsletter, contact us via email or phone, enter a competition, or provide feedback.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical7and Usage Data through cookies, server logs, and other similar technologies. Please refer to our Cookie Policy for more information.
  • Third Parties: We may receive personal data about you8from third parties such as:
  • Payment processors (Stripe) to process payments.
  • Analytics providers (e.g., Google Analytics) to understand website usage.
  • Advertising networks to deliver relevant advertisements.
  • Social media platforms if you interact with our social media pages.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data9 in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where10you have provided your consent11 (e.g., for marketing communications or non-essential cookies).

We use your personal data for purposes such as:

  • Processing and fulfilling your orders.
  • Managing your account and providing customer support.
  • Processing payments and preventing fraudulent transactions.
  • Delivering relevant website content and advertisements to you.
  • Administering and protecting our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting,12and hosting of data).
  • Providing you with13marketing communications in accordance with your preferences.
  • Analyzing website usage to improve our website, products, and services.
  • Administering competitions or promotions.
  • Handling returns and warranty claims.
  • Responding to your enquiries and feedback.
  • Using user-generated content for promotional purposes with your consent (where applicable).

 SHARING YOUR PERSONAL DATA

We may share your personal data with the following categories of third parties:

  • Service providers who provide IT and system administration services,14payment processing, delivery services, and marketing services.
  • Analytics providers that assist us in the improvement and optimisation of our website.
  • Advertising networks and social media platforms for marketing purposes.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities15based in the United Kingdom and other relevant jurisdictions.16

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes17 and in accordance with our instructions.

 INTERNATIONAL TRANSFERS

We may transfer your personal data18 to countries outside the UK and the European Economic Area (EEA). Where we transfer your personal data outside the UK and the EEA, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of Standard Contractual Clauses approved19 by the relevant authorities.

RETURNS & REFUNDS (GOVERNED BY OUR SEPARATE POLICY)

Information regarding returns and refunds is detailed in our separate Returns, Refunds & Warranty Policy, which can be found [Insert Link to Returns, Refunds & Warranty Policy]. This policy does not affect your statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to20 those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they21 are subject to a duty of confidentiality. We have put in place procedures to deal with22 any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.23

DATA RETENTION

We will only retain your personal data for24 as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.25

Specifically:

  • Order data is typically retained for [Insert Retention Period, e.g., 7 years for tax purposes].
  • Account data is retained for as long as your account is active.
  • Marketing data is retained until you unsubscribe.
  • Returns and warranty data is retained for up to 12 months after the resolution of the claim.

YOUR LEGAL RIGHTS

Under the UK GDPR and the Data Protection Act 2018, you have several rights in relation to your personal data:

  • The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information26about how we use your personal27 This is what this Privacy Policy aims to do.
  • The right of access: You have the right to request access to your personal data that we hold.
  • The right to rectification: You have the right to request that we correct any inaccurate28or incomplete personal data.
  • The right to erasure29('the right to be forgotten'): You have the right to request that we delete or remove your personal data where there is no good reason for us to continue to process30
  • The right to restrict processing: You have the right to request that we suspend the processing of your personal data in certain circumstances.
  • The right to data portability: You have the right to request a copy of your personal data in a structured,31commonly used, and machine-readable format and to have it transferred to another controller.32
  • The right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing33
  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling,34which produces legal effects concerning you or similarly significantly affects you.
  • The right to withdraw consent:35If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.36
  • The right to lodge a complaint with the ICO: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority37for data protection issues38 (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 THIRD-PARTY LINKS

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may39 allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy40 policy of every website you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices,42 technology, legal requirements,43 and other factors. The "Effective Date" at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically for any changes. Where significant changes are made, we will endeavour to provide you with a more prominent notice.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@registafootball.com

Subject Line: Privacy Policy Inquiry